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24 Hour Shipping

24 hour shipping is provided with the following guidelines:
- Orders must be received by 2pm EST on a business day.
- Orders are fulfilled only when the post office is open (not weekends or holidays).

Money back guarantee
- If your order does not ship within 24 hours, in accordance with the terms outlined in these policies, shipping cost will be refunded.

Shipping for artists
- 24 hour shipping for artists will begin January 1, 2019.
- When purchasing directly from an artist, Seunta will guarantee 24 hour shipping once the order has been received, and paid, from the artist.

 

Using Website Checkout

Your check out is safe and secure at Paypal, within your own personal account.  No financial information is collected, or needed, when checking out from this website.

Shipping information is collected at checkout in order for us to process your order smoothly. Your email address will be used to send the tracking number for your package. There is an option to sign up for our online newsletter, which is not required. Please review our Privacy Policy page for further information.

At checkout you will have the option to save your information within a Seunta account. Saving your information to this account will allow you to view all past orders and speed up checkout for you. Financial information is not collected since we use Paypal as the preferred payment method.

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Sales 

We maintain a great way to grab a super nice deal on a resin model through our annual summer sale (July) and holiday sale (November). It is one way we like to share customer appreciation. 

Not every model will be available in the sales. The holiday sale has several phases; customer appreciation celebration (first of Nov), black Friday 3-day sale (weekend following Thanksgiving) and the Christmas sale (December). There will be different models in each phase. The same model will not (normally) appear twice.

Raw castings, along with a few 'seconds', are offered in our Adoption Center. These types of castings are never included within any sale. All sale horses are fully cleaned, high quality castings.

 

Shipping to Painters

Shipping straight to the painter of your choice can be done under the following circumstances:
The name and full address of the painter MUST be located on the page of the Paypal transaction - no exceptions. Seunta can only ship to the address you provide on the Paypal transaction. All shipping addresses are confirmed at the time of shipping within the shipping notification that is sent to the email address, which should also be on the Paypal transaction. If proper information is not provided Seunta will not be responsible for any misdirected shipment. 

 

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Shipping

All shipping is USPS Priority. Tracking numbers are provided with every shipment. Email confirmation is sent as soon as possible after receiving your order.

DOMESTIC SHIPPING
We use commercial shipping and do not take packages to the post office counter. Your tracking number is sent by software via email. It may arrive at any time, day or night. The tracking number will always be sent just ahead of the package being picked up for delivery by the post office. The package must be prepared in advance of pickup. You will need to allow 24 hours for your tracking to show up online.

There have been many times that packages have not seen scanned by our local office and the scan is not done until it arrives at the next station. There have been times that packages have not show up in online tracking until it actually arrived at the destination. If you have any question you are always welcome to email us, or call your local post office.

INTERNATIONAL SHIPPING
Customs forms will be accurate. No model ships as a gift if it has been a purchase. 

There are options for USA, Canada & International purchases. Please be sure your order matches the location on your Paypal address or the order will be canceled.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – please do not confuse them for additional shipping charges. 

INTERNATIONAL SHIPPING CLASS CHANGES
First Class International mail is low priority and takes a longer shipping time. Tracking and tracing services are very limited and will not be provided once the package leaves the US. Customs forms normally begin with the letter L.

Priority Mail International is faster than First Class Package International Service, with shipments generally arriving at their destinations within 6–10 days. Tracking is provided door-to-door to most countries. Customs forms usually begin with the letter C (or E).

Seunta only ships using Priority Mail International, beginning November 2018.

 

Payments

Payment by Paypal is preferred. Checks and money orders may be accepted, but only with payment in full (no time payments).  Please contact us to make a payment other than with Paypal.

All ordering from the online store goes straight to Paypal.  Your check out is safe and secure at Paypal, within your own personal account. 

Time payments are not refunded. If the buyer decides not to complete the scheduled plan, or if the payments are missed (regardless of the reason), then all payments are forfeited and model returns for sale. It is the buyer's responsibility to keep track of when payment is due.

Please remember that once payments have been committed to a payment plan, payments cannot be altered or refunded.

 

Returns

Returns are accepted on items that have been purchased with payment in full at the time of order. Refunds or exchanges must be made within 7 days of the original shipping date. Buyer pays for return shipping cost. The model needs to be received in the same condition as it was sent - without any prepping, painting, or customizing. Feel free to contact us with any other concerns, at any time.

Please remember that once payments have been committed to a payment plan, payments cannot be altered or refunded for any reason. All sales are final on a model purchased through a payment plan.

 

Communication

Opinions and feedback are always welcomed, and is encouraged. 

If you have questions about your shipment, or any issues at all with what you receive from Seunta, there is no reason to not contact us immediately so that we can help you. We truly appreciate your business and have always tried to be very accommodating. It is impossible to help someone that does not contact us.

Seunta reserves the right to ban anyone from our social media, as well as future sales. Our preference is to directly hear how you feel and to be able to help you.