Using Website Checkout
Your check out is safe and secure at Paypal, within your own personal account. No financial information is collected, or needed, when checking out from this website.
Shipping information is collected at checkout in order for us to process your order smoothly. Your email address will be used to send the tracking number for your package. There is an option to sign up for our online newsletter, which is not required. Please review our Privacy Policy page for further information.
At checkout you will have the option to save your information within a Seunta account. Saving your information to this account will allow you to view all past orders and speed up checkout for you. Financial information is not collected since we use Paypal as the preferred payment method.
Sales
We maintain a great way to grab a super nice deal on a resin model through our annual summer sale (July) and holiday sale (November). It is one way we like to share customer appreciation.
Not every model will be available in the sales. The holiday sale has several phases; customer appreciation celebration (first of Nov), black Friday 3-day sale (weekend following Thanksgiving) and the Christmas sale (December). There will be different models in each phase. The same model will not (normally) appear twice.
Payments
Payment by Paypal is preferred. Checks and money orders may be accepted, but only with payment in full (no time payments). Please contact us to make a payment other than with Paypal.
All ordering from the online store goes straight to Paypal. Your check out is safe and secure at Paypal, within your own personal account.
Paypal offers a time pay and credit program.
Returns
INTERNATIONAL
There are no returns, refunds, or exchanges on international purchases. Be sure to contact us for any possible solution, or approved credits.
USA
Domestic returns are accepted on items that have been purchased with payment in full at the time of order. Refunds or exchanges must be made within 3 days of receiving your model. Buyer pays for return shipping cost. In the case of an approved exchange, the shipping cost for the replacement model will be covered. The model needs to be received in the same condition as it was sent - without any prepping, painting, or customizing. Feel free to contact us with any other concerns, at any time.
Each situation is different. Always feel free to contact us with any questions.
Communication
Opinions and feedback are always welcomed, and is encouraged.
If you have questions about your shipment, or any issues at all with what you receive from Seunta, there is no reason to not contact us immediately so that we can help you. We truly appreciate your business and have always tried to be very accommodating. It is impossible to help someone that does not contact us.
Seunta reserves the right to ban anyone from our social media, as well as future sales. Our preference is to directly hear how you feel and to be able to help you.